Privacy policy

This policy explains how Lindum Chimney Sweeps handles personal data. We are the data controller for the information described below.

What we collect

• Your name, address, postcode, phone number and email address
• Details of your appliance, chimney and property access
• Appointment history and the certificates issued to you
• Notes taken at the visit about the condition of your flue or appliance

Why we use it

• To arrange, confirm and carry out your appointment
• To issue and re-issue your sweeping certificate
• To take payment and keep accounting records
• To send an annual reminder when your next sweep is due, if you have asked for one

Legal basis

We process your data to perform the contract for your appointment, to meet legal obligations such as tax record-keeping, and — for reminders and marketing — on the basis of your consent, which you can withdraw at any time.

Sharing

We do not sell your data. It is shared only with the service providers who host our website and booking system, process payments and deliver our email and SMS messages, and with our accountant. Where a sweep is carried out for a landlord, agent or site owner, the certificate is shared with them.

How long we keep it

Appointment and certificate records are kept for seven years to meet accounting and insurance requirements. Marketing consent records are kept until you withdraw consent.

Your rights

You can ask for a copy of your data, ask us to correct it, ask us to delete it where we are not required to keep it, object to marketing, or complain to the Information Commissioner's Office. Contact us at lindumchimneysweeps@outlook.com or 07598 219739.